Since last year, changes can be seen from inside and out of Eastland Mall on N. Green River Road. A new entry sign greets the mall’s 10 million annual visitors. The shopping center also has bid farewell to some stores.
Evansville Business previously wrote about Eastland Mall in “Point of Sale” in the June/July 2014 issue. Sean Ferguson, Eastland Mall’s marketing manager, said the mall is always 95-100 percent full, but numbers dropped in the last year. Several retailers including Coldwater Creek, Wet Seal, Sleep Number, LOFT, and others have exited the mall.
“Numbers slipped down a little … because we are making room for some new tenants,” says Ferguson. “We also have had some unexpected bankruptcies which opened up spaces.”
Eastland Mall maintains a variety of stores including high-end and strong middle-market stores, which thrive in Evansville, and plans to announce new stores soon.
“We are fortunate to have national retailers in one spot,” adds Ferguson. “Many retailers are attracting people from out of town.”
The mall, which opened in 1981, is seeing a big change in 2015 in customer service.
“For the longest time, customer service has been located in the middle of the mall,” says Ferguson. “Now, instead of having one primary location, we will have several locations, including our mall office, to sell gift cards starting this month.”
Along with new customer service stations, Ferguson says they are continuing to renovate pedestrian entrances. The restrooms in the Café Court were updated, adding a family restroom to create a more family-friendly shopping experience.
For more information about Eastland Mall, visit shopeastlandmall.com.